e-mail: support@tera-byte.com

Our technical support is available 24 hours a day in case of emergencies. Our office hours are 9am to 5pm MST (GMT-7), Monday through Friday. Billing and sales inquiries should be made during normal office hours if you are contacting us by phone.

In most cases, we prefer that you contact us for technical support by e-mail before telephoning. This makes it much easier in cases where exact spelling is necessary (eg. for file names, URLs, etc.) and ensures that we have a record of everything in case the problem needs to be assigned to another member of our technical staff. Our staff work on answering e-mail 24 hours a day.

Please send all e-mail in plain text format. HTML formatted messages are non-standard and our e-mail queue system does not always handle them properly. For security reasons, we do not accept MS Office documents (Word, Excel, etc.) or any Windows executables.

Please use the following guidelines when sending a request:

• Use a descriptive subject line to help us answer you more quickly and efficiently. "Can not use FrontPage to publish to www.domain.com" is far better than "help!!!" or "URGENT".

• Make sure you mention your domain name either in the subject or the body of the e-mail.

• If you are reporting problems with your e-mail account and that is the one on the order form, use a different e-mail address for now. We will not be able to disclose sensitive information, but we will at least be able to contact you and work on the problem from there.

• Once you have filled out your support request, you will be returned to this page and within a few minutes you will receive a support request confirmation from our ticket system via email. The confirmation email will contain a support id number. Please use this number if you need to reference this support issue in future communications.